Here are the most FAQ's
Are You open due to COVID-19?
Yes! We have adapted many of our activities to take-home kits for tons of messy fun at home; the link to our Take A Mess store can be found if you click here. We also are now renting our facility for small groups and have taken several precautions regarding COVID-19 one big one is the air purifier that is sanitizing the air approximately every 8 minutes! If you would like to book click here and then click on "COVID Crew One Hour"! Don't forget to choose your add on activities for some additional fun!
The times on the calendar don't work for me, can I schedule a different time?
Yes! Please just get in touch via email at email@example.com and we will see what we can do to accommodate time changes!
What are your policies on shipping and returns?
Please click here for our policies regarding shipping and returns, thank you!
What is the appropriate attire? Do I wear shoes?
We do try to use materials that won't stain, but it is always better to wear clothes you do not care about. So maybe a friend's shirt 🙂 On a serious note, rain boots are a good idea and maybe a change of clothes.
We are very different than other children's recreational facilities and at our place, we do keep shoes on! Please make sure to wear shoes with good traction; sneakers or rainboots are best.
What is the age limit?
Make A Mess is geared towards younger children (ages 1-6), with 9m-18m being a bit more kid dependant and after 6 also being more child dependant. If your one-year-old is very mouthy they may need a bit more time before coming into our facility (although we do have a taster's choice bucket for when things do go in the mouth) and older than six usually have fun but you know your kid best! Our experience shows that for 90 minutes we are a good way to break up the day and spend some fun unique time with friends and family.
However, we realize that our offerings may appeal to people of all ages. We would welcome anyone who wanted to check us out for any reason. If you are interested in private sessions please email us and we can chat!
Why are you only open 90 minutes at a time?
We are similar to taking a yoga class, a gym class or any other set amount of time activity. We have many reasons for this, but the biggest is SAFTEY! Not only do we need to keep our floors safe we also need to keep our tables replenished and the best way to do so is to run timed sessions.
We have also found that because children are all different, 90 minutes provides a good amount of time for a very unique free-play experience. One last reason is it gives people a bit of leeway if you are running late for whatever reason [ah, kids].
Do I have to pre-register?
You do not have to, but we STRONGLY RECOMMEND doing so if you are sure you are coming; you may not come in if we are at capacity which is the 22 participants plus their caregivers. Our calendar allows you to sign up 10m before the start of the session and also allows you to see how many spots we have available for that session; our facility does not accommodate more than 22 participants at a time! We typically do not refund online sign-ups!
Can I drop my child off?
We are not a drop off facility and all children must be supervised at all times! We do encourage adult participation too! Please feel free to mix some of your own cloud dough or play with the paint too!
How do I pre-register for a session?
Please go to our calendar page and at the top is a little greeting, continue to scroll down until you see the area for "Quantity" which is the number of participants (so if you're bringing more than one child you would enter the amount there. Continue to scroll down until you find the session you want, click the "sign-up" button. Click that you have read the check-in form and fill in how many children under 9 months and how many adults are attending. Then click pay now! If you have more than one participant before you click the "pay now" button you enter SIBLING for two children, 2SIBLING for three children or 3SIBLING for four children in the "redeem coupon or Package" box. It is that easy! If you need more help we can send picture instructions via email!
Can I use my eGift Card to pre-register?
YES!!!! When checking out you need your 16 digit code that is similar to a credit card number. You type that information in and then make up the expiration date and CVV code!